Digital Downloads FAQ
Frequently Asked Questions About Digital Downloads
How do I access my digital download?
After completing your purchase, you'll receive an email with a download link. Each purchase includes a maximum of 2 download attempts.
When will I receive my download link?
Your download link is sent automatically as soon as your payment is confirmed. Please check your email inbox (and spam folder) for an email from us with your download instructions.
How long is my download link valid?
Your download link remains active, so you can access your digital products whenever you need them. However, each purchase includes a maximum of 2 download attempts.
We highly recommend downloading and saving your files to your device for safekeeping to avoid exceeding the limit.
How many times can I download my digital product?
You can download your digital product 2 times using the link provided in your confirmation email.
What file formats do you offer?
Our digital products are available in .STL formats that work on most devices.
I didn't receive my download link. What should I do?
First, check your spam or junk folder. If you still can't find it, please contact us with your order number and we'll resend your download link immediately.
Can I download my digital product on multiple devices?
Yes, you can download your digital product on multiple devices, but each purchase includes a maximum of 2 download attempts.
Please make sure to save your files securely after downloading. If you need additional downloads beyond the two allowed attempts, you will need to repurchase the listing.
What if I have technical issues downloading my file?
If you experience any technical difficulties, please contact our support team with details about the issue and your order number. We're here to help!
Do you offer refunds on digital products?
Due to the nature of digital products, all sales are final once the download link has been accessed. Please review product descriptions carefully before purchasing.
Can I share my digital download with others?
Digital downloads are for personal use only and are licensed to the original purchaser. Sharing or distributing files is not permitted.