FAQ



What is the size of the cookie cutter?

The Measuring Mat size in centimetres , the depth of our cookie cutter 1.2 centimetres.

This depth is perfecly for 0.4 – 0.5 cm thick cookie dough.

 

Can the size be customized?

Yes. All size can be customized (height, width, and depth). If you need different size, please contact us via email sales@awwsome.shop 

 

Do you ship internationally?

Yes.  We ship through Pos Indonesia International. Tracking Number Provided Upon Shipment. 

 

How much does it cost to ship internationally?

Economy shipping flat rate up to 1 kg starting at $11. It can ship more than 30 cookie cutters.

 

Can I track my order? 

Of course, you can track your order via this website https://ems.posindonesia.co.id/ or https://www.usps.com/ just enter your tracking number.

 

Are my packages will be safe?

We ship all of your orders in boxes to exclude the risk of damage during transportation.

 

How long will my order take to arrive?

We ship your order within 1-3 business days.  Orders are shipped everyday  Monday - Friday, excluding Federal holidays.

Shipping from Indonesia using Pos Indonesia - registered airmail (handling by USPS) generally takes :

- 14 - 21 working days (2 weeks up to 1 month or more) to the US, Canada, and Asia pacific country,

- 21 - 27 (2 weeks up to 1 month or more) working days to a European country and other country.

 

Can you create custom cutter designs?

Yes for questions and wholesale inquiries, please contact us via email sales@awwsome.shop with title "Custom Cookie Cutter."

 

How do I care for my cookie cutter?

Hand wash only using soapy water and a soft bristled brush. Do not use hot water or place in dishwasher. Keep in dry and cool place. Stow away from the heat, direct sunlight or lightning units.